April 6, 2026
Duration: 2 hours, 40 minutes \(7:19 PM – 9:59 PM EDT\)
What happened
On April 6, 2026 at approximately 7:19 PM EDT, we identified that tasks submitted through our platform were not being processed. This affected all product offerings.
Root cause
The incident was caused by a regional outage in Google Cloud Tasks, which is responsible for the queuing infrastructure we use to scale our services.
Timeline
7:19 PM - Issue identified by our team.
7:19 PM – 9:30 PM - Investigation and mitigation efforts, including temporarily migrating regions and temporarily disabling certain merchant integrations to prevent user impact.
~9:59 PM - Confirmed the issue was resolved and systems were working as intended. Began processing the backlog.
11:07 PM - Monitoring was successful. Incident resolved.
Impact
Tasks submitted during the incident window experienced significant processing delays.
All queued tasks were eventually processed once the alternate region was operational.
A small number of card switches could not be retried automatically. Affected users can simply re-initiate their card switch to complete the process.
