Resolved
This incident has been resolved and the system is operating normally. Card switch attempts during the service disruption have retroactively succeeded.
Monitoring
A fix has been applied for the issue, which was related to a 3rd party service provider. We are monitoring to confirm full recovery before marking this incident as resolved.
Identified
The cause of the issue has been identified and is related to a 3rd party service vendor. Our team is actively working on a fix. We expect to have an update as soon as possible.
Investigating
We are currently investigating a service disruption affecting the Production API for CardSwitcher. Requests may be failing or experiencing significant delays. The Development API is unaffected. Products offerings other than CardSwitcher are unaffected. We will provide updates as we learn more.
